“Use setup cartridges that came with your printer”

[pissed_instant]

HP Deskjet 2700 

[pissed_instant]

Trying to get out from under the Instant Ink scam and now I can't even buy new, HP cartridges and have them work without getting this "insert setup cartridges"  bs.  Can you please help?  You seem to be the only person able to.

[Betty0610 · Accepted solution]

@pissed_instant

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[pissed_instant]

Such a simple fix - I really wish the 15hrs I spent on the phone with different levels of support would have given me that option instead of insisting I take the printer into a service center.

[Sunny_VA123]

Betty0610,

My problem is similar, and I haven't found a solution yet. I did a cold reset of my OfficePro 9015 from the HP Print & Scan Doctor app on my computer. When the printer tries to set up now, it says I cannot use my ink cartridges unless I enroll the printer in the InstantInk program. The printer IS already enrolled. The printer won't do an alignment so that I can continue with the setup and sync with HP InstantInk online. I don't have any regular cartridges, and I don't want to spend $100 or more to buy the four of them, especially if I don't even know that would solve the problem. What can I do to fix this?

Thanks for your help!!