When i try to sign in to hp smart app it says thanks for your patience and wont stop loading?

[frog461]

The app has been uninstalled multiple times.  This has been going on for months.  The computer has been rebooted a multitude of times between reinstalls.  Checking for firmware reports I have the latest version.  Since this is happening on both macOS AND Windows 10, I suggest you stop asking end users to troubleshoot and escalate to someone who can actually fix the problem.  Surely you can report to some software engineering team.

MacBook Pro (15-inch, 2017)

macOS 11.0.1 (20B29)

HP Smart 12.7.1 (554)

HP Envy 7640 air-print

Thanks for your prompt attention to the aforementioned facts.

[Betty0610]

@frog461

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[dbeach73]

thanks!

[dbeach73]

likewise! excuse the pun but am getting rather impatient with this problem! 😉