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‎08-18-2022 12:18 PM - last edited on ‎08-22-2022 07:38 AM by

HP Recommended

Hi There

 

I'm having the same issue.

 

Just replaced a HP DeskJet 3630 with a HP Envy 6020.  Envy added succesfully to my account and transfered Instant Ink subscription to the new printer.

 

When trying to remove old printer from my account  I click on Printer Options under the 3630 and page loads but shows new printer only.  Can't seem to remove the 3630.

FekkenEjit_0-1660846562327.png 

FekkenEjit_1-1660846671307.png

 

 

Category:
1 REPLY 1

‎08-30-2022 12:16 PM

HP Recommended

@FekkenEjit

 

Welcome to the HP support community.

 

I understand that you want to remove printer from the instant ink account, I am glad to assist you.

Request you to follow the below steps or use this link to play a detailed video that shows you how to remove a printer from your HP Account. 

 

Steps to remove a printer from your HP account:

  • Sign in to HP Smart.
  • Select your printer, if it is not already selected.
  • Click Remove Printer.

Clicking Remove Printer

  • Confirm you want to remove the printer.

Keep me posted

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

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