Re-install Driver Package for OfficeJet Pro 8630. How to remove EVERYTHING first?

[Whitster]

I am using Windows 10 Pro. Needed to re-install printer/scanner. Uninstalled from Control Panel. Downloaded driver software from HP.com

Now install routine seems to run properly. Get message "Install Finished" (or something like that). GO to Control Panel. No Printer. No printer icon on the desktop... Uuugh.

[Jay_G24]

Hi @Whitster,

Welcome to the HP Support Community. I'd be happy to assist you with the  "installation" issue. 

Let's try to perform a root level uninstall and then install the printer software.

--->In Windows, search for and open Programs and Features.
--->Select your HP printer.
--->Select Uninstall.
--->In Windows, search for and open Devices and Printers.
--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
--->Open up the run command with the "Windows Key + R" key combo.
--->Type printui.exe /s and click OK.
--->Click on the Drivers tab.
--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.
--->Select OK.
--->Select Apply and OK on the Print Server Properties windows.
--->Close Devices and Printers.

And then reinstall the printer full-featured drivers Software and Driver Downloads

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Whitster]

Thank you Jay_G24. I did all the uninstalls as you suggested. (by the way, I am familiar with this procedure) Everything seemed to go fine. Got to the screen "finished" ... but still no printer. I checked in Devices & Printers and sure enough there is a graphic icon showing printer. Click on it and "print test page" got an error - printer not connected or not on line; something like that...

Went to Control Panel and accessed "Uninstall or Change a Program." Interestingly, HP Officejet Pro 8630 Help" is listed, but what is NOT listed: the Officejet Pro 8630 Basic Device Software.

I could use another suggestion. Thank you.

[Jay_G24]

@Whistster,

Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

And then,

First, unplug the USB cable from the printer if present.

• Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
• Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
• Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
• Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
• Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
• Now restart your computer again.
• Open the Run window again, type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well
• Windows image acquisition stop and restart the service 

Reinstall the drivers from Software and drivers page

Let me know if this helps!