• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎12-21-2020 09:36 AM

HP Recommended
Product: Deskjet 1110
Operating System: Microsoft Windows 8.1 (64-bit)

Hi!

I have a dilemma... I've had my basic HP DeskJet 1110 printer for the past 2 years, I've always used it without any problems until a few days ago. I tried printing out a word file, but somehow my printer wouldn't even receive the prompt to print.

I uninstalled it and tried reinstalling it without success. My pc recognises the printer for the first part of the installation, but not when it comes to installing the drivers. It's stuck on the "Connect your USB cable" screen. I can't continue and I really don't know how to solve this issue... Can anyone help? 

Thanks

Category:
1 REPLY 1

‎01-05-2021 01:43 PM

HP Recommended

@nely4

 

Welcome to the HP support community.

 

Are you trying to connect the printer using the USB cable?

If yes, don't connect the USB cable until prompted during the install.

 

Uninstall and reinstall the printer driver again.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.