"Driver check issue not fixed"

[Jim_Morgan]

I have the same issue on a Officejet Pro 8100.  I lost the ability to print via WIFI and tried to print thru my WIFI Network.  When I try to setup the printer thru HP Smart, I get the error.  I've loaded HP Print and Scan Doctor and that doesn't seem to help.  I setup the printer which works on my laptop as a shared printer and that does seem to work either.

[Yojimboken]

My printer is the Laserjet Pro MFP M227 fdw. HP Print and Scan Doctor generated the error each time it runs, but gives no suggestions for solving the issue. 

[Betty0610]

@Jim_Morgan

Welcome to the HP Support Community.

Let's restore the Printer's network settings: Press and hold (Wireless) button and (Cancel) button for three seconds.

Once done, connect the Printer to the Wi-Fi.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Jim_Morgan · Accepted solution]

I solved the problem myself.  I removed all printer programs and printers from my computer.  (I remember an old troubleshooting solution from my younger days:  If everything you try doesn't fix it, delete what is causing the problem and start over.  After reloading HP software and reinstalling the computer thru the HP software (NOT Windows), the printer was found and verified as working.

[Betty0610]

@Yojimboken

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Betty0610]

I'm glad to hear that. Do get back to us in the future for further assistance.

Have a nice day!:)