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‎04-27-2020 10:42 PM

HP Recommended
Product: HP OfficeJet 7612 Wide Format
Operating System: Microsoft Windows 10 (64-bit)

Can't get ReadIris 17 to work with my wireless printer.  Do I need to connect using USB cable or download new software?  Really don't want more wires connected!

Thanks in advance!

1 person had the same question
2 REPLIES 2

‎04-27-2020 11:19 PM

HP Recommended

Hi,

Can you successfully scan using the HP Scan application, or successfully perform a test by the HP Print and Scan Doctor Utility, when selecting Fix Scanning?

http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Please let me know the results using HP Software, if you experience any issues there, we may assist in getting any such resolved, and IRIS OCR may rely on this issue.

 

If the HP Scan software and any scan test work as expected and only IRIS OCR show any failure, that should be checked with IRIS support.

 

Shlomi

 

Please let me know



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‎05-01-2020 06:08 AM

HP Recommended

The network with the laptop and printer had to be reset using HP Print and Scan Doctor!  It's OK now!

 

Thanks for your help!

 

Mike.

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