-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
HP Recommended
Welcome to the HP Community Forum.
This might be the sort of message that displays when the scan operation is missing the necessary software or application to complete the task.
I suppose it might even indicate the printer is not (yet) on the network, though that condition normally results in an actual error.
What are you doing?
For example,
What kind of content are you scanning?
Which program or application are you using?
OR
If you are standing at the printer and attempting to scan that way,
You must (should) install the Full Feature Software on the computer so the printer knows what to do with the scan.
==============================
Printer Software - Full Feature Software -
If you have not done so, consider
If the software is already installed and you want to "reinstall":
Uninstall the printer software from Programs and Features
Restart the computer and log in
Check that all the pieces of the printer software have been removed - if anything is deleted, Restart computer and log in
Next,
Download, Save, (then) Install new copy of the printer software
After the software in installed, Restart the computer and log in
Details Page - Driver - For your Printer
>>> Full Feature Software - Web Pack Installation Package - Information - Download <<<
HP OfficeJet Pro 8030 All-in-One Print EasyStart Printer Setup Software – Offline Use Only
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP OfficeJet Pro 8035e All-in-One Printer
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
Dragon-Fur
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community