Recently my scans have been going into an Image Capture window and not to the destination that I had

[ANNA2212]

Recently my scans have been going into an Image Capture window and not to the destination that I had chosen.

HP Envy 7164

[Raj_05]

Hi @ANNA2212,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be a configuration issue or a setting that needs adjustment with your scanning setup. Here are some steps you can take to troubleshoot and potentially resolve the issue.

Check Scanner Settings:

• Open the scanning software or application on your computer (e.g., HP Easy Scan, HP Smart, etc.).
• Look for settings related to scan destination or output location. Ensure that the correct destination (e.g., folder, application) is selected.

Preferences or Options:

• Within the scanning application, there should be a menu or section for preferences or options.
• Verify that the destination you want (such as a specific folder or application) is set as the default or selected for your scans.

Reset Preferences:

• Sometimes preferences or settings can become corrupted. Consider resetting the preferences or settings within the scanning software to default.
• After resetting, reconfigure the settings according to your preferences.

Update Software:

• Ensure that your scanning software and drivers are up to date. Visit the HP website and download/install the latest software and drivers for your HP Envy 7164 model.

Reinstall Software:

• If updating doesn't resolve the issue, consider uninstalling the scanning software completely.
• After uninstallation, restart your computer and then reinstall the software from scratch.

Check System Permissions:

• Ensure that your user account has appropriate permissions to access the destination folder or application where you want to save the scanned documents.
• Sometimes, restricted permissions can prevent scans from being saved to certain locations.

Test with Different Applications:

• If you are using a third-party scanning application, try using the native HP scanning software (if available) or vice versa.
• This can help determine if the issue is specific to one application or if it persists across different software.

By following these steps, you should be able to identify and hopefully resolve why your scans are not going to the correct destination.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support