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‎03-30-2020 07:37 PM

HP Recommended
Product: Deskjet 3752
Operating System: Microsoft Windows 10 (64-bit)

I purchased an HP DeskJet 3752 all in one printer today.  After a few scans, The scanned imaged started appearing with a red vertical line through it.  I have tried unplugging the printer, but I am not sure what to do to make the line go away.  I'm not sure how to try cleaning the glass like other feeds have suggested because it scans straight through and doesn't have a way to open the scanner to clean the glass.  Any ideas??

1 REPLY 1

‎04-03-2020 03:38 PM

HP Recommended

@robinsonsa

 

Welcome to HP support community.

 

Follow the steps mentioned in this HP document to fix the issue- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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