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‎03-19-2022 08:49 PM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Prints bout everything , but refuses to print a pop-up page that is a confirmation of an online payment from my bank. It was doing fine and then HP tech help did something and now it quit. They say the 3 month warranty on this refurbished printer has expired and I need to just get another one. It will print the page if I take the time to highlight the entire page and print it from a different venue. Any help will help or it's on to a new printer from somebody beside HP.

Category:
3 REPLIES 3

‎03-19-2022 08:56 PM

HP Recommended

This is likely a setting on your browser that is not set correctly for printing.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎03-20-2022 12:25 PM

HP Recommended

It does it whether I'm using Chrome or Firefox. I can't find a print adjustment on any of the browsers. Thanks Bob

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‎03-22-2022 12:37 PM

HP Recommended

Prints it from Firefox but not Chrome. Can't find any differences between the 2 in settings?  

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