Refurbished replacement of a 3 months old Envy 6000e printer

[Joan3009]

In Mid September I purchased from HP Online a new Envy 6000e All in One Printer & enrolled in Instant Ink.. 10 weeks later there was a problem printing.& an online connection with HP could not fix the problem. HP then sent me a replacement printer a refurbished one which appears to rather old. On contacting HP they say that do not send out new printers to replace a printer 3 months old. The original printer is under a 12 month guarantee so why not??????????????

[A_Gayathri · Accepted solution]

Hi @Joan3009 ,

Welcome to the HP Support Community

I understand you are facing an issue with your Refurbished replacement of a 3 months old Envy 6000e printer. Not to worry I will help you to get a resolution to resolve the issue. 

I am sorry to hear that This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

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