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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Refuses to download drivers

Create an account on the HP Community to personalize your profile and ask a question
01-06-2025 12:53 AM
Please try to install the next driver for your printer:
* Click YES to say thank you,
* Click Accepted Solution when question is answered.
Best regards,
ferRX.
@ferRX / I am a volunteer posting answers on my own time.
01-06-2025 03:16 AM
Sorry, my bad. Apparently drivers were already downloaded, but it returned to the page with the GREEN download button, which I pressed. (It was repeated a couple of times with the same result.) The green download button immediately went to the help page each time. The download was already completed each time the download button was on the screen.
Thanks for the answer anyway.
(I wish they would just go to a "completed" screen. The additional download button is misleading.)