Regarding scanning app mobile

[Rob-Lang]

Hi,am having issue with scanning app on mobile as its saying connect to internet.

As i not other proplem Files or photos.

Do i need a computer to go to  support.

Trouble shoot & find the scanning.

[Nal_NR]

Hi @Rob-Lang,

Welcome to the HP Support Community. 

I'd be happy to help you! 

You don't necessarily need a computer to troubleshoot and resolve the issue with your HP OfficeJet 250 Mobile All-In-One Printer's scanning app. Here are steps to troubleshoot the issue directly from your mobile device:

Step 1: Ensure Your Printer and Mobile Device are Connected to the Same Network

Check Wi-Fi Connection:

• Ensure both your HP OfficeJet 250 Mobile All-In-One Printer and your mobile device are connected to the same Wi-Fi network.

Restart Devices:

• Restart both your printer and mobile device to refresh the network connection.

Step 2: Update the HP Smart App

1. Update the App:
   • Go to the App Store (iOS) or Google Play Store (Android) and check for updates to the HP Smart app.
   • Install any available updates.

Step 3: Reconnect the Printer in the HP Smart App

Open HP Smart App:

• Open the HP Smart app on your mobile device.

Remove and Re-add the Printer:

• Tap on the printer icon or name in the app to access its settings.
• Select "Forget this printer" or "Remove printer".
• Tap on the "+" or "Add Printer" button to re-add your HP OfficeJet 250 Mobile All-In-One Printer.
• Follow the on-screen instructions to reconnect your printer.

Step 4: Check for Internet Access

1. Ensure Internet Access:
   • Verify that your mobile device has an active internet connection.
   • Open a web browser on your mobile device and visit a website to ensure the internet is working properly.

Step 5: Use the HP Print and Scan Doctor App (if available)

1. Download the HP Print and Scan Doctor App:
   • If the HP Print and Scan Doctor app is available for mobile devices in your region, download it from the App Store or Google Play Store.
   • Follow the on-screen instructions to diagnose and fix any issues.

Kindly check the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR · Accepted solution]

Hi @Rob-Lang,

Please find the next set of steps below.

Step 6: Reset Network Settings on the Printer

1. Reset Network Settings:
   • On the printer, access the control panel.
   • Go to the "Wireless" or "Network" settings.
   • Look for an option to reset or restore network settings to default.
   • Follow the prompts to reset the network settings.

Step 7: Verify Printer Firmware is Up-to-Date

1. Check Firmware Updates:
   • Using the HP Smart app, check if there are any available firmware updates for your printer.
   • Follow the instructions in the app to update the printer firmware if needed.

Step 8: Use Alternative Scanning Methods

1. Try Alternative Scanning Apps:
   • If the HP Smart app continues to give issues, consider using alternative scanning apps available on the App Store or Google Play Store that are compatible with your printer.
2. HP Support Website:
   • Visit the HP support website on your mobile device.
   • Navigate to the support section for your HP OfficeJet 250 Mobile All-In-One Printer.
   • Look for troubleshooting guides, FAQs, or contact options.

By following these steps, you should be able to troubleshoot and resolve the scanning issue on your HP OfficeJet 250 Mobile All-In-One Printer without needing a computer.

If the problem persists after trying these steps, you may need to contact HP Support for further assistance. You can do this directly from your mobile device:

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Rob-Lang]

Hi,i added the printer & now its working.

Thanks

[Nal_NR]

Hi @Rob-Lang,

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!