Region Change for Printer

[Liverpool_fans]

I have a HP Colour LaserJet MPF M283fdw, which was bought in Hong Kong several years ago.  I am now in the United Kingdom.  I find that the toner cartridges bought in the United Kingdom cannot be used in my printer.  Do you know how to solve the problem?

[Raj_05]

Hi @Liverpool_fans,

Welcome to the HP Support.

I will be more than happy to help you out here.

To perform a printer region reset you need to meet the following conditions:

1. You need to have the printer full feature software installed on your computer.

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

3. Make sure HP App is installed too.

Do keep me posted.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[Liverpool_fans]

Yes, all three conditions are met.

[Raj_05]

Hi @Liverpool_fans,

Thank you for your response,

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

Launch HP App and click the product ink levels to open the Supported Cartridges window.

 Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

Clicking to the right of the ink levels

The Set New Regions window opens.

Please share screenshot of this window on Private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

Use the "Copy to Clipboard" feature to paste the values here. 

[Liverpool_fans]

I cannot access the private message.

By the way, please advise me whether the existing toner cartridges (which were bought in Hong Kong) can be used if the region is changed to the United Kingdom.  Thank you. 

[Animatryx]

Thank you for your response, please insert the cartridges which was bought in UK not Hong Kong. 

Please follow the above steps provided above and share us the code in Private message, its enabled for you now.