Region Code Modification - Printer out of warranty

[nicholaspeters]

Hello,

Thanks in advance.

I bought an HP OfficeJet 3831 All-in-One Printer in the UK, but I recently moved to the US. I bought new, compatible ink cartridges in the US (63 vs the 302 in the UK), but they do not work, since my printer is region locked.

I would like to change my region / re-regionalize my printer, but I am unable to do so through phone support as my printer's warranty is expired. 

Could someone help me with this issue?

Many Thanks

[sandytechy20]

@nicholaspeters

Welcome to HP Support Community! 

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.