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‎04-19-2021 02:02 AM - last edited on ‎04-19-2021 06:18 AM by Retired

HP Recommended
Product: HP DeskJet Plus 4120
Operating System: Microsoft Windows 10 (64-bit)

Please provide the respective codes to reset the printer's region. Find the required details below

HP DeskJet.PNG

 

 

If the image is not visible, the details are as following:

Printer SN:                    [Personal Information Removed]
Total Page Count:       142
Tricolor Cartridge ID:  9D80DCE000613607
Black Cartridge ID:      0509A58CA0484FC9
RX (last 4 digits):        0000

Enter the reset code provided by support personnel
41: ___   42: ___   43: ___   44: ___    45: ___
                                   51: 0

 

Very compatible 805 cartridges are raising an "Incompatible Cartridge" error. All this only because the printer was bought in UK, Europe Region, and is now moved to India, Asia Region.

Already wasted three days trying to get hold of some HP support agent. It was all in vain as most of them don't even know such a thing can be done. Please reply ASAP ! Thank you !

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-20-2021 03:30 AM

HP Recommended

@RajasekharP, Welcome to the HP Support Community!

 

Before you use HP 805 ink cartridges, we need to perform a region reset on the printer as it was bought in Europe. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎04-20-2021 03:30 AM

HP Recommended

@RajasekharP, Welcome to the HP Support Community!

 

Before you use HP 805 ink cartridges, we need to perform a region reset on the printer as it was bought in Europe. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎04-20-2021 04:14 AM

HP Recommended

Thank you very much. The region has been reset now !

Was this reply helpful? Yes No

‎04-20-2021 04:19 AM

HP Recommended

@RajasekharP

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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