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‎10-31-2024 11:16 AM

HP Recommended
Product: HP OfficeJet Pro 8715 All-in-One Printer

After shifting to India unable to use the cartridge available in that region (955)

Category:
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3 REPLIES 3

‎11-01-2024 08:42 AM

HP Recommended

Hi @Kpx,

 

Welcome to the HP Support.

 

I will be more than happy to help you out here.

 

To perform a printer region reset you need to meet the following conditions:

 

1. You need to have the printer full feature software installed on your computer.

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

3. Make sure HP Smart App is installed too.

 

Do keep me posted.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

I am an HP Employee.
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‎11-15-2024 05:09 AM - last edited on ‎11-15-2024 09:41 AM by Moderator

HP Recommended

Hello. I have purchased the 955 cartridges as per your directions; these are the cartridges available in my new country/region. I do have the software installed. Let me know the next steps. I did not realize that I had been sending updates privately all this week and last. Anyway, I also wanted to point out whether the Smart tool expects the printer to be registered on the HP server. If so, then, I guess that is where the problem could be. Because I don't think I have ever registered my printer. It was purchased several years ago. The Serial Number is [Personal Information Removed].

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‎11-19-2024 02:18 AM

HP Recommended

Waiting for reply on this issue please.

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