Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
1 0 0 0
Message 1 of 2
Flag Post

Region change configuration required: US to Brazil

HP Recommended
Envy 5530
Microsoft Windows 10 (64-bit)

I have an Envy 5530 that I bought in the US and it requires HP61 cartridges. I live in Brazil and HP61 cartridges are not available for sale locally, just the HP122 cartridges. After some research it seems that the HP122 could work in the Envy 5530 but it would require some configuration first. Can you please help with instructions? Thanks

HP Support Agent
HP Support Agent
18,151 18,150 1,265 1,484
Message 2 of 2
Flag Post
HP Recommended

@Frebelli, Welcome to the HP Support Community!


We need to perform a regional reset on the printer to resolve this issue.  


The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation