Region change for HP Officejet 8610 PRO

[BethoCRI]

I have a printer OfficeJet PRO 8610.

Right now the printer is in Region 2 (USA and Canada), but I need to move to Region 8 (LATAM) to match with the offer of supplies basically ink cartridges.

I reach the HP Support Center and they send me to this comunity to get the right help and escalation on it.

Can any one help me to fix this?

Thanks.

[Irfan_06]

Hi @BethoCRI,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Which country did you move from and to?

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[BethoCRI]

Which country did you move from and to? from USA to CRI (Costa Rica, Cenrtal America)

Do you have the ink cartridges for both regions? Yes, but the Region 2 (USA) Magenta color is empty right now, for the Region 8 (LATAM) I got the full pack.

Do you have a printer USB cable or is it connected wirelessly? Is conected over the WiFI network,

Do you have the printer full feature software or the HP smart app and drivers installed on your PC? Yes.

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac? Windows 11

2) Confirm the printer model. The Printer is an HP OfficeJet PRO 8610, Producto Number: A7F64A

[Irfan_06]

Hi @BethoCRI,

Thank you for sharing the above information.

Please install the previous country ink cartridges and perform the steps given below.

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

1) Open the HP Smart app.

2) On the Home screen, click gear icon.

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

4) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[BethoCRI]

Hi!.

I Got It, but can´t send it to you the image after the procedure, please take a look about the pop up message that aperar after "Click" on the "link" that you send ot to me.

This is the mesage:

"

You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue."

[Irfan_06]

Hi @BethoCRI,

I am sorry to hear that you are not able to send a private message, kindly help me with the details requested earlier in the private message once again to assist you further.

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

Take care and have a great day ahead!

Irwin6

HP Support

[BethoCRI]

I got It, I sent in "private" the info, please check it and let me know this is the info do you need it.

[Irfan_06]

Hi @BethoCRI,

Happy to hear that the regional reset was successful.

However, I see that you have an ink system failure error message now that can be fixed by following the below steps.
 

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support 

[BethoCRI]

LEt me reach to my Home Office to apply the procedure, I come back with the results today at night, Mu Location Time Zone. Thanks.

[BethoCRI]

Irwin, Thanks a lot for your extraordinary effort and support in the "extra mile".

I run all the procedures and now the printer goes into madness! Do not recognize the new Region ( LATAM) Cyan and Yellow cartridges, show a message about a paper jam in the back door, and do not let me do anything into the display touch panel menu. I really thing this is a major damage to the main program, It Looks like corruption in the application software. If you want to let this case aside, I'm upset about all this troubleshooting on many levels into the HP support options.

If you consider having more procedures in your "knowledge" database, just tell me, but if not, do not worry.

Thanks.