• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-20-2024 09:57 AM - edited ‎03-20-2024 09:58 AM

HP Recommended

Hi ! I have to change my region from France to Canada to fill my new inkcartridge 63Xl. It’s a officejet 3380. Thank you

Tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-20-2024 05:59 PM

HP Recommended

Hi @Tchief18,

 

Thank you for sharing the above information.

Please install the previous country ink cartridges as that is required to perform a regional reset and perform the steps given below.

As you do not have the previous country ink cartridges, we can try the same steps to see if that works with the new cartridges.

 

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

 

1) Open the HP Smart app.

 

2) On the Home screen, click gear icon.

 

 

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

 

4) Take a screenshot of the screen and send it to me in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
5 REPLIES 5

‎03-20-2024 12:39 PM

HP Recommended

Hi @Tchief18,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

 

Which country did you move from and to?

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎03-20-2024 02:04 PM - edited ‎03-20-2024 02:07 PM

HP Recommended

Hi @Irwin6 ! 

-I moved from France to Canada (Quebec).

-unfortunatly I put the old cartidge in the trash before I changed them for my new ones HP 63xl.

-My printer is connected wirelessly.

-I installed the HP Smart software and all is update.

-I run on Windows 11

-My printer’is an OfficeJet all-in-one 3380

 

 

Was this reply helpful? Yes No

‎03-20-2024 05:59 PM

HP Recommended

Hi @Tchief18,

 

Thank you for sharing the above information.

Please install the previous country ink cartridges as that is required to perform a regional reset and perform the steps given below.

As you do not have the previous country ink cartridges, we can try the same steps to see if that works with the new cartridges.

 

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

 

1) Open the HP Smart app.

 

2) On the Home screen, click gear icon.

 

 

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

 

4) Take a screenshot of the screen and send it to me in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎03-20-2024 06:50 PM

HP Recommended

Hi @Irwin6 ! I send you a PM with my informations !

Was this reply helpful? Yes No

‎03-21-2024 09:43 AM

HP Recommended

Hi @Tchief18,

 

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.