Region change procedure NEEEEEEEEEEEEEEEDED since 1 and half month

[Hidetora]

This is getting SO disappointing - receiving only automated replies which do not provide any useful info

[Bob_Headrick]

I have sent you a Private Message requesting some details.  I suspect we will have a few exchanges in private messages, then I will use the information to request escalation to an agent that should be able to walk you through the regionalization reset process.

Please note, you will need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.

[Sneha_01]

Hi @Hidetora,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I will surely help you with the Regionalisation.

To perform a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[Hidetora]

Please read my previous posts on the same matter.
I have already confirmed that 

1 - I am connected to the printer via USB cable

2 - Please specify the EXACT meaning of "printer full feature software" - I am running HP Smart 150.1.1140.0

3 - I have a full set of cartridges

On a previous email i was instructed to CTRL+shift+click on the right of the ink level symbol. Nothing happens, except that i am directed to an (unsolicited) spam advertising of the Instant Ink service. I have also included screenshots in my message.

This is becoming rather infuriating, since one month and half has passed and i am STILL getting pre-arranged replies.
I know its not your fault, but please try to put yourself in my shoes

Thank you

Valerio

[Sneha_01]

Hi @Hidetora,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you. I understand it can be frustrating. Please do not worry. I am here to help you.

I can surely help you with the regional reset. If the above criteria are met.  I request you to please continue with the steps below.

Please follow the steps below.

1.) Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

3.) Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

4.) Clicking to the right of the ink levels

The Set New Regions window opens.

please share screenshot of this window to me

Use the "Copy to Clipboard" feature to paste the values in a private mesaage..

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[Hidetora]

Hi Rachel,

please find enclosed the screenshot of the numbers for the region change procedure:

Thank you in advance for your kind cooperation
Ciao,

Valerio

[Sneha_01]

Hi @Hidetora,

Welcome to HP Support Community.
 

Thank you for your response. I request you to share the above details in a private message.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[Hidetora]

I have received the codes for the regionalization procedure, and  when I insert them in the proper boxes I get the correct checksum in box 51. - sounds too good to be true, doesn't it ?
However, when I press OK I receive the following error message:

Just to set the records straight, the printer is still using the US cartridges (i.e. those from the "old" region, the one that we need to replace with the EU/Italy region). Pheraps the procedure must be launched with the cartridges from the new region installed ? 

Any help would be GREATLY appreciated

Thank you guys/gals
Valerio

[Sneha_01]

Hi @Hidetora,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

We have already tried resetting the region once and it did not work. I request you to connect with the phone team. As they can take remote access and help you with the same.

I would like to inform you that, trying multiple unsuccessful attempts might block the printer forever. This is the reason we request you to connect with the phone team.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support

[Bob_Headrick]

If you have an error from https://www.hp.com/contacthp/ you might try https://support.hp.com/it-it, that page will open for me.  If the Itallian support page opens then look for contact information on that page.  Near the bottom of the page is Chi siamo which has a Contatta HP link that takes me to https://hp.com/it-it/contact-hp/contact.html which may be what you need.  (I do not speak Itallian...)