Region change to US

[gffggf]

Hi,

A couple of years ago, I moved to the U.S. and purchased several toner cartridges here for my HP Color LaserJet Pro MFP M283fdw. I recently ran out of ink and tried installing one of the new cartridges, but the printer displayed a message saying it is not compatible.

After doing some research, I understand that I may need to change the printer's region settings, and that all cartridges must be replaced at once to complete this process. While it's unfortunate to discard some nearly full cartridges, I'm willing to proceed.

I installed the HP Smart software and accessed the hidden settings (Settings icon > Ctrl + Shift + right-click on the HP icon). However, I received an error message stating:

"The printer has used up the number of times that its region can be changed."

This is surprising, as this is my first time attempting a region change, so the error message appears to be incorrect.

Despite the message, I was still able to access the region reset menu after pressing "OK," and I now see the boxes that allow region adjustment.

Could you please advise on how to proceed from here?

Thank you for your help.

[ferRX]

Hi @gffggf 

If you are in United States you need to contact using the next options.

Note:You need to contact HP Support to ask for the steps and the codes to make region change, because only HP Support agents has access to codes, and also because this Community is run by volunteers, we are not HP Support.

Options for contact:

• HP Support Services
  • https://www.hp.com/us-en/shop/slp/consumer-support-services/hp-smartfriend
• Contact HP+ Support
  • https://support.hp.com/us-en/help/hp-plus
• HP Store USA - Contact
• • https://www.hp.com/us-en/shop/cv/hp-store-contacts

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

.,.

@ShlomiL 

[gffggf]

Hi Shlomi (EL EL ISRAEL?),
I contacted HP support as you suggested to change the region on my printer. For 20 minutes, the support agent insisted they couldn’t help me because the printer wasn’t originally from the U.S. Eventually, they agreed to try—though it seemed pretty clear they didn’t actually know how to resolve the issue.

They asked me to reboot the printer while pressing the screen with my finger—half on the screen and half on the buttons—claiming this would trigger a factory reset. It honestly felt more like voodoo than a real technical solution. Unsurprisingly, it didn’t work.

When I pointed this out, they quickly gave up and suggested I should just buy a new printer.

I mentioned I had already spent over $500 on cartridges for this model—and the rep just kind of shrugged it off.

Frankly, it feels like they either don’t know how to do a regional reset or aren’t allowed to and are just trying to push a new sale instead. I’m not interested in throwing away perfectly good cartridges and a working printer because of arbitrary region locks.

Can someone—anyone—on this forum help with actual steps to change the region? Please don’t just send me the number for U.S. support—I’ve already been through that, and it got me nowhere.

Thanks in advance.

[zoey7886 · Accepted solution]

@gffggf, Welcome to HP Support Community!  

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on thislink.  

  

Keep me posted.  

  

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!