Region reset on HP 9019e Officejet pro

[2000Malcolm]

Hi I just moved from the US back to Australia and the printer is not recognising the Australian cartridges I believe the printer need a region reset I would be grateful if you would provide reset instructions.

[70007]

Hello 2000Malcolm,

Thank you for posting your concern,

If you need to reset the region on your HP 9019e OfficeJet Pro, it typically involves contacting HP Support for assistance, as this process usually cannot be completed by the end-user directly. Here’s a general guide on what the process may involve:

General Steps for Region Reset

1. Contact HP Support:

   • Reach out to HP Customer Support. You will need to explain that you require a region reset for your printer and provide them with necessary details such as your printer model and serial number.

2. Provide Relevant Information:

   • You may be required to provide proof of relocation if you have moved to a different region (e.g., proof of address change).

3. Receive a Reset Code:

   • HP Support will typically guide you through the process and may provide a reset code or specific instructions to complete the region change.

4. Change the Cartridge:

   • Ensure you have region-compatible ink cartridges. After the region reset, you might need to install new cartridges that are compatible with the new region’s settings.

5. Follow Instructions:

   • Follow any instructions provided by HP for completing the region reset process on your printer.

Important Considerations

• HP Instant Ink Subscribers: If you are subscribed to HP Instant Ink, consider reaching out to their specific support team as well, since regional settings might affect your subscription.

• Limitations: There may be a limited number of times a region reset can be performed on a printer, so it is crucial to ensure this is the correct course of action.

For assistance, visit the HP Support website and navigate to your region’s specific support page to get contact information or access live chat options.