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‎03-06-2025 11:35 PM

HP Recommended
Operating System: Microsoft Windows 11

Typo in my first post, I have a HP OfficeJet Pro 9015e and I just moved from the US to Australia. After checking the HP website for the correct cartridges I purchased a complete set of new cartridges only to find they were rejected by the printer. From this site it appears that a region reset is required ang I would be grateful for some assistance to achieve this reset.

Category:
1 person had the same question
1 REPLY 1

‎03-10-2025 10:22 AM

HP Recommended

Hi @2000Malcolm, Welcome to the HP Support. 

  

I will be more than happy to help you out here. 

  

To perform a printer region reset you need to meet the following conditions: 

  

  

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

  

Do keep me posted. 

  

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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