Region reset

[JoostCH]

Hello,

I've posted this request before, but support went silent on me.

Please help me reset my region on my HP deskjet 2630 so I can use local cartridges.

Best,

Joost

[Irfan_06]

Hi @JoostCH,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Do you have the ink cartridges for both regions?

Do you have a printer USB cable?

Do you have the printer full feature software and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[JoostCH]

Hello Irwin6,

Thanks for the reply.

Let me summarize the process so far:

- yes I have cartridges for both regions

- yes I have an usb cabel

- I am operation a macbook pro

- printer HP deskjet 2630

- software: HP smart app (version 16.5.1)

You advised this before:

Please install the previous country ink cartridges and perform the steps given below.

1) Launch the printer software from the desktop icon Or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2) Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3) Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4) If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

5) Take a screenshot of the screen and send it to me in a private message.

- Double clicking on estimated gets me in an 'instant ink' promotion. set new region window does not open from here.

- I was able to change the country/region via: printer information -> advance settings -> opens embedded web server.

  -> settings -> preferences -> international

However, the new cartridage is still rejected.

I have send you private messages with screenshots, but I doubt they reach you since there is no response.

Regards,

Joost

[Irfan_06]

Hi @JoostCH,

I am sorry to inform you that the private message was not received on my end.
This issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support