Region unlock code needed? Several issues possibly stemming from Error Code: UA_400_EB000U0422

[PoPCT]

Hello, 

I have the M110w. I bought an official HP 142A toner cartridge in June. I have several issues, possibly stemming from a region conflict. 

- I cannot access EWS

- I cannot access Print Quality Tools via the HP Mac app (which is how this started - I need to run the cleaning cycle).

- Right from the beginning when I installed the toner both the HP app and the Mac's Print Centre said that the toner was low

I am in the UK but the printer region says UAE. No idea why. 

I already reset the printer to set it up again from scratch. But then I got Error Code: UA_400_EB000U0422.

The printer is out of warranty but the toner I only bought four months ago. 

Please can someone from HP support with this. 

Thank you

Paul

[Hawks_Eye]

Hi @PoPCT 

Welcome to the HP Support Community! We're here to help you get back up and running.

Please follow the steps below and try any one if the method to reset the printer's region:

Method 1: Via Printer Control Panel

On Touchscreen Display Printers:

Go to Home > Settings > Setup.

Select Printer Maintenance.

Select Restore > Printer Supply Region Reset.

Confirm reset.

On 2-line LCD Display Printers:

Press OK to open the Main Menu.

Go to Setup > Printer Maintenance > Restore > Printer Supply Region Reset.

Press OK to confirm.

Warning: You can only reset the region twice. After that, the region will be permanently locked.

 Method 2: Via Embedded Web Server (EWS)

Get the IP address or hostname of the printer.

Open a browser and go to: http://<printer_IP_or_hostname>

If prompted, use the default PIN (found inside cartridge door).

Go to the Settings tab.

In the left pane, choose Security > Printer Supply Region Reset.

Read and confirm by clicking Apply.

A success message will appear.

 Source link:  https://support.hp.com/us-en/document/ish_12004808-6230639-16

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[PoPCT]

Thanks for the reply but that doesn't help. 

1) The M110we doesn't have a display

2) As I said in my post EWS doesn't work, I can't access it - that's the problem.

What solutions are there for this issue for this printer? 

[Hawks_Eye]

We sincerely thank you for your patience and co-operation during this troubleshooting process.

If after following these steps you still face issues, consider reaching out to our customer support over the phone for further assistance. 

This might require one-on-one interaction via remote assistance to fix the issue. 

These requests are best addressed over the phone with our dedicated support team for your region. 

Our regional phone support team is equipped to provide this level of assistance and personalized real-time support to guide you accordingly.

To contact our regional phone support team, click here: https://support.hp.com/us-en/contact.

Step 1: Sign in to the HP Support page using your HP account or create a new account by clicking on “Create Account.”

Step 2: Enter the device serial number, select the product, and click on “other” from the options.

Step 3: Click on “Continue to contact options,” and choose your country/region and language.

Step 4: The support options will now populate based on the warranty status of your device.

Thanks!

Hawks_Eye

[PoPCT]

Thanks, but that only points me to the forums or paid support. 

It's crazy that I bought the toner cartridge just a few months ago and the only option is to pay £9.99 to get it working properly. 

I need to be able to access the print cleaning cycle. I also need it to stop telling me the toner is extremely low when it is not. 

Please could you help with this. I cannot access EWS. Please could you speak to your colleagues and find a way to get a region unlock code. 

I am in the UK but it seems to think this is for the UAE. 

Thanks

Paul