Regional Reset for Ink

[AshB2]

Purchased the printer in the Netherlands in 2020. We now want to use the printer in Singapore. We need to purchase new ink cartridges but it appears the 304 cartridges aren’t sold in Singapore or the US (where I can ship from). From my quick investigation we need to prefer a regional reset for the printer to accept a different cartridge. Can someone assist with the steps - thank you. 

[Rainbow23]

Hi @AshB2,

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

I understand you have moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I have sent you a private message with reset instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.