Regional Reset

[inhjnjnhjnjnjn]

Hello HP Admin Support,

Please help me to perform a regional reset for my printer from region Europe to North America.

Thank you

[Sneha_01]

Hi @inhjnjnhjnjnjn 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[inhjnjnhjnjnjn]

Hi Rachel,

Thanks for the info.

I have done all the steps that you have mentioned. Please show me how to reset the region.

Kind regards

[Sneha_01]

Hi @inhjnjnhjnjnjn 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I can surely help you with the regional reset. If the above criteria are met.  I request you to please continue with the steps below.

Please follow the steps below.

1.) Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

3.) Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

4.) Clicking to the right of the ink levels

The Set New Regions window opens.

please share a screenshot of this window with me

Use the "Copy to Clipboard" feature to paste the values in a private message..

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[inhjnjnhjnjnjn]

Thanks Rachel, I sent you a private message.

[inhjnjnhjnjnjn]

Hi Rachel, I requested help on Dec-28. So far you didn't provide any solution. Why does it take so long to answer. 

[Sneha_01]

Hi @inhjnjnhjnjnjn

Thank you for your response, I am here to help you. I will generate the reset code and share it with you.

Take care and have a good day. 

Rachel571 

HP Support

[inhjnjnhjnjnjn]

Ok where is the reset code. Why does it take three days to answer?

[Sneha_01]

Hi @inhjnjnhjnjnjn,

I have shared the codes in a private message.

Regards,
Sneha

[inhjnjnhjnjnjn · Accepted solution]

I did not receive anything in my private inbox - no code, nothing!