Regional reset of HP Officejet Pro 8620

[Seth4]

I have two HP Officejet Pro 8620 printers.  I bought replacement ink cartridges but both printers are stating, "Incompatible ink cartridges" - "The indicated cartridges are not intended for use in the printer"

Both printers were purchased via Amazon.  The next several refills of ink cartridges were purchased from Amazon.  It was not until I needed ink a couple months ago, when I purchased some ink locally at an Office Depot.  When I installed the new ink cartridges, I started receiving the "Incompatible ink cartridges" - "The indicated cartridges are not intended for use in the printer".  I forget how I came across one window, but it stated I needed to install Z20 cartridges, not Z10 cartridges. 

As I have only done work in the US, I need the regionalization reset on both of my printers so I can use the ink I have bought.  

Can I get some help with this?

[vvillo]

Be careful when using the maintenance options. A reset, even a soft reset can be really hard to get through the initial setup after the reset. I have an officejet pro 8600 plus that threw the "something is wrong with your printer or ink system" error 2 weeks ago so I don't know exactly what the problem is. I found a youtube that shows how to get into the maintenance menus and ran a soft rest - now I'm stuck at the initial setup on screen videos and I can't get passed the second video showing me how to install a new printhead.   I hope your experience is not as frustrating as mine has been for the last 2 weeks of getting printhead cleaning stuff and watching almost every officejet 8600 youtube published for over the last 10 years. 

This guy got lucky  youtu.be/bJfme227fnQ  I wasn't so lucky.

[vvillo]

I'm new and didn't see the recommended similar request for regional reset. I hope one of the community team can help and that neither this post nor my post above this messed up that process. 

[Seth4]

Meanwhile, every time I try to print something, I am directed to buy "genuine" ink from the HP store and it is directing me to buy the same cartridge (z10, instead of z20) that is currently incompatible with my printer.

[Irfan_06]

Hi @Seth4,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Which country did you move from and to?

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Seth4]

I purchased both printers via Amazon while living and working in the United States.  I continue to be in the United States.  

The printers state the current ink cartridges HP recommends for the printer and what I am trying to install is 950XL - z10 but my printer says it is an incompatible ink cartridge and I need to use 950XL - z20.

Both printers are currently connected via WiFi.

I do have the HP smart app and drivers installed on my PC.

My operating system is Windows.

Both printers are HP Officejet Pro 8620.

[Irfan_06]

Hi @Seth4,

I see that you are facing an issue with your printer that has an ink cartridge error.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Seth4]

I have performed the power drain but the problem was not resolved on either printer.

I checked to determine if the firmware was outdated on both printers.  Both are up to date.  "The printer is up to date.  No new updates are available this time."

You are not directing me back to troubleshooting... Something I have already done.  It tells me I need to buy genuine, compatible ink.  It directs me to HP's ink store and tells me to buy 950XL Black ink (z10).  That is what I currently have and bought from a local office supply store but my printer states it is not compatible ink, and I need to buy 950XL Black ink (z20).   I have already spent $50-$60 for this replacement cartridge that has never been used and does not work.

Do I need to just throw away both of my HP printers and buy something other than HP?

[Irfan_06]

Hi @Seth4,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to assist you further with getting the ink cartridges replaced.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support