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‎11-10-2026 04:05 AM

HP Recommended
Operating System: Microsoft Windows 7 (32-bit)

I bought hp3630 printer in Australia. In philippines I used original hp63 cartridge which worked fine. Now I bought hp680 cartridge in Philippines and I get message cartridge is not compatible. 

How to fix?

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1 REPLY 1

‎11-10-2026 06:26 PM

HP Recommended

Hi @Analogue1, welcome to the HP Support Community.

 

Your DeskJet 3630 was bought in Australia, so it is set to the Australian region, and it works with HP63 cartridges. The HP680 cartridge you bought in the Philippines is from a different region, which is why the printer reports it as not compatible.

 

Please try these steps:

 

1. Use HP63 cartridges for this printer, as they match its region.

 

2. Do not try any third-party reset codes, as they can damage the printer.

 

3. A regional reset can only be done by HP Support, after they check the printer.

 

You can contact HP Support about a regional reset here: https://support.hp.com/us-en/contact-hp

 

Could you tell me the exact error message on the printer display?

I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
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