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‎11-22-2021 03:00 PM

HP Recommended
Product: Office Jet Pro 8610
Operating System: macOS 11.0 Big Sur

I am located in Costa Rica.  I just bought a number of ink cartridges for my printer in the US (Code CNxxxAN z10) but the printer is using cartridges CNxxxALz30.  The Latin American cartridges are very difficult to find here and that is why I bought the ones I have in the US.  The printer does not recognize the US cartridges.  What can I do?  I really like the printer.

Category:
3 REPLIES 3

‎11-23-2021 07:49 AM

HP Recommended

Hi @laticr,

 

I'd like to help!

 

I understand you would like to use the cartridges from the USA region.

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP  HP Support Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No

‎11-23-2021 11:40 AM

HP Recommended

Thanks a lot for your help.  I did not receive the private message.  Please confirm.

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‎11-24-2021 04:39 PM

HP Recommended

I have re-sent you the instructions, could you check your inbox?

 

Let me know!

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