Regionalization Reset

[JAH12345]

I purchased my HP OfficeJet Pro 9013 in Europe, but now use it in the United States. Can you please help me do a regionalization reset so I can use US ink cartridges?

[VikramTheGreat]

Hi @JAH12345,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for contacting HP regarding your HP OfficeJet Pro 9013 All-in-One Printer. We understand that you have relocated from Europe to the United States and are now attempting to use U.S. region-specific ink cartridges. This is a common situation, and we’re happy to assist.

To perform a printer region reset, you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.
 

2. You need to have the printer's full feature software installed on your computer.
 

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally, or the new region/country to which you want to reset it.
 

4. Make sure the HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[JAH12345]

Thanks. I meet all those conditions. How do I proceed with the reset?