Regionalization for Brazil

[jferro1]

I need support for regionalization of this printer, originally purchased in the United States, already without warranty, and today being used in Brazil.

[jferro1]

I have the support case number5154282002 and I am ready to provide the serial number via private message

[jferro1]

Hello HP Community,

I am reaching out to request assistance with a regionalization reset for my HP DeskJet 2752e printer. This unit was originally purchased in the United States, but I am now located in Brazil.

I have purchased and installed brand new, original HP 667 cartridges (Black and Tri-color), which are the correct local supplies. However, the printer is displaying the "E0" error code on the control panel, indicating an incompatible cartridge region.

I have already tried basic troubleshooting, such as cleaning the cartridge contacts and performing a power cycle. I have a support case number from a previous phone attempt, but I was told to seek help here as the warranty has expired.

I am ready to provide the printer's Serial Number via private message so an agent can help me with the regionalization process. Please let me know the next steps to get these HP 667 cartridges recognized.

Thank you in advance for your help!

[Hawks_Eye]

Hi @jferro1 

 Welcome to the HP Support Community! We're here to help you get back up and running.

I will be glad to assist you with the regional reset on your printer. 

In order for me to perform the reset, I need few details which cannot  be shared in public.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye

[jferro1]

Hello Hawks_Eye,

I am sorry for the delay and for replying here, but I reached the private message limit on the forum and couldn't send you a DM.

As requested, I have opened the 'Set New Region' window and kept it active on my computer. Here is the link to the screenshot with all the printer information and the Challenge Code:

postimg . cc / ZWGXhWDj

I am waiting for your Response Code to complete the regionalization. Thank you for your patience and help!

[jferro1]

Update: I am still waiting for the response codes to regionalize my printer to Brazil (HP 667 cartridges). I contacted local support but had no success. My printer is ready, and I just need the Response Codes for fields 41-51. Could someone please check my private messages? Thank you.

[jferro1]

"Hi @Jay_G24,  @Sophia_12, I've been waiting for over 36 hours for the regionalization codes for my HP 2752e. I have a DM thread with Hawks_Eye, but no response yet. My computer is on and the screen is ready. Can anyone assist? Thank you!

[jferro1]

Hi everyone,

**I would like to thank those who initially reached out to help. However, I am closing this request today.

It has been incredibly frustrating—and quite frankly, exhausting—to wait for over 48 hours for a simple regionalization code that only HP can provide. Keeping my computer on and my work interrupted while depending on someone’s 'willingness' to respond is not the customer experience I expected.

Because of this lack of support for a simple regional reset, I have decided to stop using this printer. I am moving to an Epson printer, where I hope to find better support and more respect for my time as a user.

You can consider this thread closed. Best regards.