Regionalize HP Envy 4500 all-in-one printer

[yukakobayashi]

How can I reset the regionalization of my ENVY 4500 e-All-in-One Printer? I have moved from Japan to Germany, used HP61 cartridges in the past, but need to switch to HP301.

Thank you.

[VikramTheGreat]

Hi @yukakobayashi,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I'd be glad to help you. Please note that HP Printers use different ink cartridges in different regions, and to use the ink cartridges sold in the current region, we need to change the region settings on the printer.

I request you to please get back to me with the following information, so that I can help you change the region settings on the printer.

Do you still have the ink cartridges for both regions

Do you have a printer USB cable?

Which OS is on the PC: is it Windows or Mac?

Do you have the printer's full-feature software and drivers installed on your PC?

Hope this helps!

[yukakobayashi]

Hi VikramTheGreat

Thank you for your reply.

-Do you still have the ink cartridges for both regions

yes, I have 61XL and 301.

-Do you have a printer USB cable?

yes, I have USB-B to USB-A cable.

Which OS is on the PC: is it Windows or Mac?

-Mac Sequoia 15.7.4

Do you have the printer's full-feature software and drivers installed on your PC?

-I have only an app "print center" and HP Smart app

Yuka

[VikramTheGreat]

Hi @yukakobayashi,

Thank you for the additional information. It's great to hear that you still have both the HP 61XL and HP 301 cartridges available, as well as a USB cable. That will give us more options as we continue troubleshooting.
 

For now, I'd recommend the following:

1. Uninstall HP Smart from your Mac if it is still installed. HP Smart is no longer being updated for newer HP experiences, and we'd like to work with the current HP software platform.
2. Install and use the HP App instead.
3. Connect the printer directly to your Mac using the USB-B to USB-A cable.
4. Once connected, install the printer drivers/software for the printer and make sure the printer is detected correctly by macOS.
5. Open the HP App and verify that the printer appears there while connected through USB.

Once you've completed the USB setup and confirmed that the printer is detected in the HP App, please let us know the results. From there, we can guide you through the next steps and determine the best way to proceed with the cartridge and regionalization process.
 

Looking forward to your update.

[yukakobayashi]

 

Hi ViktramTheGreat,

Is this screen HP app right?

I misunderstood which I have was already HP app, not HP Smart.

Yes, the Mac recognizes the printer on HP app through USB. Can I just use print center as printer driver right?

[VikramTheGreat]

Hi @yukakobayashi,

Thank you for your response,

 

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

 

Launch HP App and click the product ink levels to open the Supported Cartridges window. 

Clicking ink levels in HP App

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

Clicking to the right of the ink levels

The Set New Regions window opens.

 

Please share a screenshot of this window here in a private message. 

[yukakobayashi]

I can't see the regionalization reset screen after press Cmd + Space and click right side of ink level on this screen

It turned to top page of HP app

[yukakobayashi]

My 61XL is from third party so doesn't work for this?

[VikramTheGreat]

Hi @yukakobayashi,

Thank you for getting back. The regional reset cannot be performed using third-party cartridges, so the required screen and code will not appear. To proceed with the regional reset, you will need to install genuine HP ink cartridges in the printer.
 

Once the genuine cartridges are installed, please try the process again. The code screen should then become available, allowing us to continue with the regional reset.
 

Please try this and let us know the outcome.