Regionalize HP5258 for use in India

[HiPpie21]

Hello,

I have tried reaching out to HP call center with no luck, something to do with which geo has to support the case. I see that several others have faced the same problem, & there is a solution available but needs to be applied on a per-device basis. 

While I was a resident of the US, I had purchased a HP OfficeJet 5258 which uses HP63/HP63XL cartridged in the US. I moved to India a few weeks ago and have run out of ink. 

Per HP Printers - Which Cartridges Work with My HP Printer? | HP® Customer Support, it says that a HP803 cartridge in India is compatible with a HP63 in the US. However when I installed the HP 803 (which I purchased from HP.com) onto my printer, it says incompatible cartridge. 

Searching this forum, it looks like re-regionalization has to be performed. Can someone from HP support please help? 

Thanks 

[Betty0610]

@HiPpie21

Welcome to the HP Support Community.

Yes, we'll have to do a region reset.

To do a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. Please let us know the Operating System installed on your Computer.

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

Please do let us know.

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Thanks!

Have a great day!