Register printer

[Apache-1]

How do I register my new printer? I went through setting up the printer but nothing show where to register it.

[Pallipurath]

Hi @Apache-1 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you are facing issues with the HP registration process is understandable. The issue you're encountering is likely a temporary glitch in HP's system or a mismatch in our database. Here are some steps to resolve this problem.

Verify Product and Serial Numbers

• Double-check the serial number and product number:
  • Serial Number: A unique alphanumeric identifier, often starting with "CND," "5CD," or similar.
  • Product Number: Typically begins with a letter followed by numbers (e.g., 4QD65UA#ABA).
• You can find these on:
  • A label on the laptop's underside or near the battery compartment.
  • In the BIOS/UEFI setup (press Esc or F10 during startup).
  • Windows: Open HP Support Assistant or type msinfo32 in the Start menu and look for "System SKU."

Clear Browser Cache and Try Another Browser

• The website might be caching old data or having compatibility issues with your browser. Clear your browser’s cache or try using a different browser (e.g., Chrome, Edge, Firefox).

Register Using a Different Method

• HP Support Assistant:
  • Download and install HP Support Assistant on your new laptop.
  • Sign in with your HP account and let the software auto-detect and register your device.
• HP App:
  • If you use HP Smart for printers, it also allows you to register HP devices. https://www.hp.com/us-en/hp-app/overview.html
• https://support.hp.com/us-en/document/ish_13536961-13537056-16 Please link for guidance.

Take care and have an amazing day!