Reinstall Firmware

[HPrinters]

Hi everyone! 😉

I ´m looking for the original firmware -  to reinstall it, because the diagnostic information has some issues/errors and I can´t get technical informacion that I need for my particular job... (we have some OJ H470 in our company, and as printer expert, I really need to solve this situation - already send a message to HP support, but can´t get an answer).

In this link, we only could get an eventualy firmware update... not the basic/original one. More infromation below:

https://support.hp.com/rs-en/document/c02919168

"If a Firmware section is not listed, an update is not currently available for your printer."

If someone knows/already tried a solution, I really apreciate your help.

Regards

[sandytechy20]

@HPrinters

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are trying to update the firmware for your printer.I would like to help you out with this issue today.

However, I will need a few details to provide an accurate solution,

• Which operating system is installed on the computer?

Meanwhile:

• Click here and type printer model number and operating system.
• You will be able to download the latest firmware.

Let me know how It goes.

Cheers.

[HPrinters]

Hi Sandy.

Unfornatly, the sugestion you gave, I already tried to many times! ... it doesn´t have the firmware option.

I have two different machines with:

- Win7 PRO;

- WIN10 Enterprise.

I really appreciate your help on this!

Thank you very much

[sandytechy20]

@HPrinters

Thanks for the reply.

I made a research and could not find a firmware update for this printer.

However:

Could you please explain what error you are getting while using this printer?

So that I can help you better.

Cheers.

[HPrinters]

Thank again for your answer, Sandy.

In fact, I have a lot of problems with this model, but I´m really used to resolve most of all. 

Only in some cases, that I already tried almost everything, I believe that a firmware reinstall could be the answer (when system information looks corrupted).

Thanks again for your effort!

Regards

[sandytechy20]

@HPrinters

Thanks for the reply again.

I appreciate your time and effort.

I have contacted the next level technical assistance team to check for a Firmware update for the printer model.

I will contact you within 72 hours with the more  steps suggested by the concerned team.

Thanks for your patience.

Cheers.

[sandytechy20]

@HPrinters

I appreciate your time and efforts.

Firmware update for this printer model is not available.

However, could you please brief what issue you are  facing on this printer so that I can assist you?

Cheers.

[HPrinters]

Hi Sandytechy20,

Thanks for your time too.

I take some photos, to help you understand better what´s going on... your team could check my printed Diagnostic Information (with more than one original inkjet), so I don´t have any doubt about them.

Waiting for your reply,

Regards  

[sandytechy20]

@HPrinters

Thanks for the reply.

Click here and follow the document and check if that works.

If still the issue is not fixed, I request you to contact HP Phone support for further assistance on this.

Cheers.

[HPrinters]

I probably did not make myself understood...

This issue is not between the machine and computer.

The tests that I sent, were made without any computer or operating system! (as you certainly know, the diagnostic test page, doesn´t need it)

Did you analise this one too?!?

Cheers