Reinstall Printer drivers

[Jay2040]

Printer: HP OfficeJet Pro 6968

OS:  Windows 10

I was getting the message that the printer was offline when I tried to print.  I rebooted the modem and the printer, and it still showed offline, even though it was connected to WiFi.  I tried to manually uninstall and reinstall the drivers.  I was able to uninstall, but now I can't install drivers.  Tried using HP Smart, but it keeps giving the message that the printer is not found.  How do i install drivers so I can get my printer printing again? 

[Betty0610]

@Jay2040

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Janleshan]

Can you please give me the same instructions, but for mac?

[Betty0610]

@Janleshan

Welcome to the HP Support Community.

Which Printer do you have?

Let us know 🙂

Thanks!