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‎10-29-2020 12:10 PM

HP Recommended
Product: hp Envy 5530
Operating System: macOS 10.15 Catalina

The printer stopped printing. Message was to reinstall print driver software. I have tried to follow hp instructions online with no success. 

1 person had the same question
1 REPLY 1

‎10-29-2020 01:56 PM

HP Recommended

Hi,

First, please make sure your Mac is fully up to date as listed below:

https://support.apple.com/en-us/HT201541

 

Next, restart your Mac.

 

Launch HP Easy Start below, as soon as it launches, from the top HP Easy Start menu select Uninstall HP Software :

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Next, click on Set Up New Device, and then follow the instructions to reinstall the printer.

 

Please let me know how it goes,

Shlomi



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