-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
15
1
0
- last edited on by
SNicollas
HP Recommended
I am trying to reinstall the software for my 6975. I wind up with the following error message:
What do I need to do to get a solution?
Thanks,
[Personal Information Removed]
HP Recommended
Hi @Dmgettleman,
here's what you need to do:
- Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
- You must be logged in with an admin account. If not, first restart the computer and then use your admin account.
- Uninstall HP printer software, and then remove the printer from your Devices list.
- Restart the PC
- Close all programs
- Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
- Please note: WLAN has to be deactivated!
- download only this complete package: HP OfficeJet Pro 6970 All-in-One Print and Scan Driver and Accessories
- Close all programs
- Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE
- The installation was completed successfully, now you must ...
- Restart the PC again
- Now the installation is complete.
Document error messages accurately, even better is to take a screenshot of it and upload here.
I hope this helps.
Kind Regards
Andr-1611
If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.
I'm not an employee of HP, I'm as volunteer here.
Inquiries via private messages (PM) cannot be answered.
15
1
0
HP Recommended
Thank you. I was able to reset printer and reload the software. I am still having the same problem that caused me to reload. I have my "Disable HP Cartridge Protection" set to "OFF" (see below), but when I load a non HP cartridge, I get the message on the printer "Non-HP chip Detected". Can you help me with this?
HP Recommended
@Dmgettleman wrote:... but when I load a non HP cartridge, I get the message on the printer "Non-HP chip Detected"
Use a cartridge with a HP chip.
I'm not an employee of HP, I'm as volunteer here.
Inquiries via private messages (PM) cannot be answered.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community