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‎04-30-2022 04:56 PM - last edited on ‎05-01-2022 07:30 AM by Retired

HP Recommended
Product: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
Operating System: Microsoft Windows 10 (64-bit)

I was getting an error on my trusty old (2014) HP OfficeJet Pro 8600 Plus. I tried reinstalling from the product I ow, but I can't complete the install. I guessing the product is too old for HP Support. I am new to this site. Can I solicit this kind of help here? Best Buy's Geek Squad has failed miserably twice.

1 person had the same question
2 REPLIES 2

‎04-30-2022 05:01 PM

HP Recommended

"product I ow" was supposed to be "product  CD I own". Please excuse the word salad. What do I do next? Just wait for an email response?

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‎05-02-2022 10:27 AM

HP Recommended

Hello @Ruffo1 ,
Welcome to the HP Support Community!

 

The fastest and perhaps the easiest way is this.

 

Here's what you need to do:

  1. Uninstall HP printer software, and then remove the printer from your Devices list. 
  2. Restart the PC
  3. Close all programs
  4. download only this complete package: HP Officejet Pro 8600 Plus/Premium e-All-in-One Printer series - N911a-n Full Feature Software and D... 
    Operating Systems: Windows 10 (64-bit) / Release date: Dec 2, 2021
  5. Close all programs
  6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE,
    File name: Full_Webpack-1312-OJ8600_Full_Webpack.exe (120.4 MB)
  7. The installation was completed successfully, now you must ...
  8. Restart the System again
  9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Hope this helps! Keep me posted.
Andr-1611

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2 people found this reply helpful
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