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‎11-19-2020 04:58 AM - edited ‎11-19-2020 05:04 AM

HP Recommended
Product: Big Sur
Operating System: iOS

Hi

I have an all-in-one Envy printer and had the messages about drivers being harmful etc that I think many have experienced. I followed the uninstall directions and updated the mac to big sur. Then I reinstalled the drivers.

 

It asked me to register the printer again. But.... I have an active Instant Ink subscription.... what will happen to that if I re-register the printer? Is the printer now technically 'offline' for Instant Ink?

I cannot speak to a human without paying as I am out of warranty, and don't want whatsapp or facebook.

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1 REPLY 1

‎11-24-2020 07:22 AM

HP Recommended

Hi @EdieFox,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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