Reinstalling software on deskjet 3630

[Laurie19]

I cannot complete installation of software through hp123.  I get to a screen with software installed then screen with divice is conneted and click finish.  When I click finish I get to a pop up window that says HP Smart HP Connected.  there is nothing to complete and when you hit the x in right hand corner it tells you if you continue your software will not complete.  The button for copying address also doesn't work so your just stuck.  Plase help.  I'm ready to take a hammer to the printer and switch from HP.

[A4Apollo]

Hi! @Laurie19, Thanks for stopping by the HP Support Forums!

I understand you have issues installing the printer software on the PC.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Are you the administrator of the PC?

Excellent description and a great diagnosis done. It is greatly appreciated.

Please try few steps recommended below.

First, uninstall the printer software from the root level and give permissions for the program files folder.

In Windows, search for and open Programs and Features. 
Select your HP printer. 
Select Uninstall. 
In Windows, search for and open Devices and Printers. 
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.” 
Open up the run command with the "Windows Key + R" key combo. 
Type printui.exe /s and click OK. 
Click on Drivers tab. 
Look for HP Printer driver. If you see it click on it and click remove at the bottom. 
Select OK. 
Select Apply and OK on the Print Server Properties windows. 
Close Devices and Printers. 

Press the "Windows key" + "r" to get the "Run" window open - 

Type C:\ProgramData hit ok
Right-click on the program data folder and select "Properties"
Go to the Security tab, and select "Users" from the group or usernames
Click "Edit"
Select Users, then check the box by "Full Control"
Click "Apply"
You may get a whole bunch of error messages about inheritance, just hold down the Enter key until they all go away.
Click "Cancel" a couple of times to dismiss the properties boxes
Go forth and print from any application and check.

After you give the permissions install the full feature printer software.

Update the full feature printer software using this link. Click Here

Lastly, if nothing works create a new user account on the PC and install the full feature printer software.

Let me know if this helps!

Have a great day ahead! 🙂

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