Remanufactured Cartridges

[ScreenNameSelec]

Hi Everyone. I have a HP OfficeJet 3830. For years, I was able to use remanufactured cartridges. Until I had to reinstall the driver. Then, despite trying cartridges from two different vendors, it refuses to work 

I was going to buy HP cartridges until I discovered this issue isn't about the 3rd party vendors. Its about HP.

Anyone know a fix for this? If not, I am selling this printer and buying one from a different company because there is no justifying if their driver indeed prevents third party remanufactured cartridges or the price HP wants for its ink.

[Anand_Andy]

Hi @ScreenNameSelec,

Welcome to the HP Support Community

I'd like to help!

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

Update the printer firmware:

• Download available firmware updates from the HP website
• With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer.
• Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted.  

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