Remove HP+ from HP ENVY 6400

[Harmen78]

When I first installed my HP ENVY 6400 printer, I accidentally accepted HP+. When trying to use cartridges other than HP (even though the cartridge protection is off), I get all kinds of errors. When I reset the printer (to factory settings) and install it again; the option to skip HP+ is not visible, because it seems connected to the URL. I would really like to remove the HP+ from our URL. How can I do that?

[Dragon-Fur]

@Harmen78 

Welcome to the HP Community --

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@Harmen78 wrote:

When I first installed my HP ENVY 6400 printer,

I accidentally accepted HP+.

When trying to use cartridges other than HP (even though the cartridge protection is off), I get all kinds of errors.

When I reset the printer (to factory settings) and install it again; the option to skip HP+ is not visible, because it seems connected to the URL.

I would really like to remove the HP+ from our URL. How can I do that?

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Honestly, I do not know that it can be done.

HP+ permanently changes the way you use and manage your printer.

I can provide information and examples on using the HP+ print and scan features --

I cannot tell you a way to undo the contract.

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What can our HP Community do?

            Request for Review

I've forwarded your concerns to our Moderators for review and possible next actions.

When there is a response, the agent will leave a message here before using other methods to contact you.

---- Short Review for those reading ----

HP+ is an optional service and contract that adds premium print and scan services to HP+ eligible and select non-HP+ printers.

One of these HP+ services is "Print Anywhere" (remote printing).

In exchange for an extra year of Warranty and the extra services, the HP+ contract requires that the customer's printer be connected to the Internet for security monitoring and the use of HP genuine Ink (not refilled HP Chip cartridges).

Once enabled, HP+ cannot be removed.

HP+ > Benefits, Requirements, Your Responsibilities

READ about HP+ here:

 HP+ Printing – Website / Information / FAQ

Scroll down on page to “Top Questions”

 About HP app  Advance for HP+ printers

-- What else? --

Instant Ink is a separate Print-by-Page contract and service.

Instant Ink can be cancelled with the caveats mentioned in the Instant Ink cancellation process.

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Question / Concern Answered, Click my Post "Accept as Solution"

[Harmen78]

What about the solution that was mentioned here: Similiar question with different outcome.

[Dragon-Fur · Accepted solution]

@Harmen78 

I don't know -- I don't work for HP and cannot offer any secret handshakes or solutions.  😒

It's possible the outcome was different than what we can offer from outside of the process.

Having forwarded your concerns to our Moderators is what can be done on my side.

I will send another reminder that you are asking how to breach / undo the HP+ contract.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"

[Pallipurath]

Hi @Harmen78 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you would like to cancel from HP+ and use non-HP cartridges with your HP ENVY Inspire 7920e All-in-One Printer, you can follow these steps.

Cancel HP+ Subscription:

• HP Account Management: Go to the HP Smart website and log in with your HP account credentials.
• Manage Subscription: Look for options related to managing your HP+ subscription and cancel it if possible.

Reset Printer to Factory Settings:

• On the Printer: Access the printer’s settings menu from the touchscreen display. Look for a "Setup" or "Settings" option, then find "Printer Maintenance" or similar and select "Restore Factory Defaults."
• Follow Prompts: Confirm the reset and wait for the printer to complete the process. This should remove any HP+ configuration.

Check Printer Settings:

• After the reset, check the printer’s settings to ensure it no longer requires HP+ for cartridge usage.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!