Remove account from printer

[Bfthbcfhhb]

I have a HP Envy 7855 printer that I have configured to use the scan to email function.  I need to delete one of the email addresses from the list.  Unfortunately, I do not have the PIN anymore and I no longer have access to the email account to request a new PIN.  I have attempted a factory reset of the printer as well as removing the web services.  However, the e-mail addresses return afterwards.

Its my understanding that HP can send instructions privately on how to successfully remove all of the addresses from the printer.  I am requesting this information be sent to me for my printer.

[Nal_NR]

Hi @Bfthbcfhhb,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

Let's try a semi-full reset and see if that helps.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!