Remove no longer owned printer

[PhilFlannery]

My account lists a printer I binned 2 years ago. How do I remove it.

[A_Gayathri]

Hi @PhilFlannery,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Remove a printer from your iOS device, including the HP Officejet 6970 that you no longer own.

Please refer to this document: HP Printers - Update Your HP Smart Account Information

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[PhilFlannery]

Thank you for you suggestions. Unfortunately it doesn't help. The document to which you refer shows a printer with a button beside it "Remove Printer". When I view my printers in HP Smart two are listed, one is active on my Instant Ink account, the other I disposed of a couple of years ago and there is no "Remove Printer" option beside it. So how do I remove it please?

[PhilFlannery]

If it'll help here is a a screen shot of my printers in HP Smart - the printer options below the 6970 just opens a button that says "manage printer settings' which leads to an option to add the printer back again. There is nothing to remove it..

[A_Gayathri]

@PhilFlannery ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.m

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!