Remove printer from previous owners HP smart account

[EdwinF1]

We moved a HP 9012 printer to a different colleague but we can't register it to his own HP Smart account. It's still connected to another account but we don't know who used the printer the last time.

How can we fully reset this printer so we can add it to a new account?

Beste regards,

Edwin

[Anand_Andy]

Hi @EdwinF1,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Instant Ink Printer. Not to worry I will help you to get a resolution to resolve the issue.

To answer your question: The previous owner of the printer has to cancel the subscription and then you have remove the printer from the previous owner's account. Only then you will be add the printer to your Instant Ink Account.

You may refer this document: HP Instant Ink - Manage your account

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

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