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HP Recommended
HP Officejet Pro 8610
Microsoft Windows 10 (64-bit)

I'm giving my HP Officejet 8610 away.  How do I remove the printer's email address so that I can use it with my new printer?  Will the new owner of the old printer be able to set up again under their own HP account?

2 REPLIES 2
HP Recommended

Are you talking about Eprint? If so, turn off web services, perform a factory reset through the control panel and then login to your HP account and delete the printer. I do not believe that you can reuse the same email address on a new printer if you have setup a custom email address on the old printer.

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HP Recommended

@ehayes 

 

From my memory you can't reuse email address of your old printer (for new printer). Same rules like other emails such as Hotmail, Gmail ... even company emails: can't re-use email of a retired employee for new employees with same name.

 

Please read more

 

          https://h30434.www3.hp.com/t5/Mobile-Printing-Cloud-Printing/Reuse-the-previous-custom-email-address...

 

Regards.

BH
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